cnlab UX Test: Transparent Insights for Peak Network Performance

The cnlab UX Test equips your customers with a reliable tool to independently check their internet connection speed. For you as an Internet Service Provider (ISP), these measurements turn into invaluable data: you identify optimization potential, relieve your support desk, and ensure a first-class customer experience.

Key Benefits:

• Precise Root-Cause Analysis: Effortlessly distinguish between home network bottlenecks (e.g., Wi-Fi) and actual ISP connection performance.
• Reduced Support Costs: Integrated trouble-ticketing and diagnostic tools empower your helpdesk to resolve issues faster and lower support workload.
• Data-Driven Benchmarking: Gain full access to centralized performance metrics to compare your service quality directly against competitors.
• Representative Market Data: Benefit from thousands of daily user tests providing statistically sound insights across different regions and peak times.

The cnlab End-to-End System: Triple Value for Your Network Quality

The cnlab UX Test ecosystem seamlessly combines high-performance reference systems, versatile end-user applications, and a centralized analytics platform to deliver actionable intelligence across your entire infrastructure:

Reference Systems: Guaranteed Measurement Accuracy Without Network Bottlenecks

Leverage unadulterated performance testing hosted directly within your network backbone.

• Maximum Independence: Your customers test connection speeds without cross-network transit interference or third-party routing delays, providing a true reflection of your network’s raw performance.
• Future-Proof Infrastructure: Built to handle demanding high-speed environments with full support for bandwidths of up to 100 Gbit/s.
• Hassle-Free Operation: Enjoy full flexibility by choosing between a dedicated cnlab hardware appliance or deploying on your own server infrastructure (built to cnlab specifications). cnlab manages the entire setup, installation, and ongoing maintenance for you.

cnlab UX Test Apps: Maximum Reach Across All End-User Devices

Equip your customer base with intuitive, reliable tools to benchmark their connection from anywhere.

• Broad Multi-Platform Support: Native applications available for Windows, macOS, Linux, Android, and iOS ensure full accessibility across desktop and mobile environments.
• Centralized Intelligence: All test measurements flow securely into a unified cnlab central database, giving you immediate access to aggregated, structured data for continuous analysis.

Analytics Platform: Turning Raw Data Points into Strategic Decisions

Transform complex measurement data into actionable insights for operational excellence and strategic planning.

• Optimized Helpdesk Efficiency: Specially tailored support interfaces streamline guided troubleshooting with customers, significantly reducing mean time to resolution (MTTR) and support costs.
• Objective Quality Assurance: Utilize benchmark-grade statistical reports covering download/upload throughput and response times (latency) as an undisputed reference for your Service Level Agreements (SLAs).
• Advanced Deep-Dive Analytics: Integrate your own subscriber and line metadata to unlock high-impact reporting on SLA fulfillment targets, underlying network technologies, modem/CPE performance, and subscription plan distributions.