Information Collection and Use
The aim of cnlab UX Test applications is to identify reasons for performance loss and allow objective statements on the quality of offers by Internet Service Providers (ISP). So that people who conduct performance tests can later see all their results, each tester is assigned random user numbers (UserID).
cnlab provides the cnlab UX Test applications free of charge. The applications are financed by ISPs and other organizations that operate cnlab ux test reference systems and, as cnlab customers, use the performance test evaluations (cf. cnlab performance reference customers, https://www.cnlab.ch/en/referenzen/performance).
In order to reliably check the performance of the ISP's offers and to be able to exclude undesirable influences on the measurement, cnlab records not only the performance measurement values but also the location and IP addresses of the testers as well as technical data on the devices used (computer, smartphone) the connection devices (router) and - with cnlab licensees - also to the internet connection access.
With the error messages (Trouble Tickets), users provide cnlab and their ISP with a link to the measurement results as well as personal data (surname, first name, address, email address and telephone number) so that they can cnlab and / or the ISP can contact for further clarification. Only cnlab employees and helpdesk employees at their ISP have access to this data. Trouble tickets are kept for at least 6 months.
cnlab will not pass on any data derived from the UX Test to any other organizations.
Use of Third Party Services
cnlab uses third-party services for the performance test analyzes. These third-party companies uses IP addresses, location information and trackers (including cookies) for this. By installing and using the speed test, you consent to the collection and use of your data as described here. If you do not agree, you cannot benefit from the free cnlab UX Test offer.
We may involve third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
Link to privacy policy of third party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your device called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
Contact
Please contact datenschutz@cnlab.ch if you have any questions concerning the Speedtest data protection policy.